Dear Mr. Maloney:
I read with great interest and not a little amusement the letter sent out over your signature (enclosed here for your reference) asking me to swtich our theater’s telephone service to Comcast.
It is true that I, as the person responsible for our telephone service, have been actively looking for an alternative to our current service. It’s also true that your package is considerably less than we are currently paying. (In fact, we have no internet at the theater at all, and pay just under $100.00 a month just for one landline telephone.) Under normal circumstances, coming from just about any other company, your offer might be intriguing enough for me to take to our board of directors.
However, the fact is that I am already an unwilling customer of Comcast at my home. For the past three years I have endured substandard television service (including about half of my digital channels being mysteriously deauthorized at random intervals no less than once a week) and laughably poor internet service which one of your technicians has openly admitted is being throttled. The most recent “service” call was highlighted by one of your “technicians” claiming that there was voltage on one of my lines because his meter was making a noise, even though that same meter was randomly making that same noise even when not connected to any wires.
Your company has also completely fouled up my billing. My most recent bill showed a total of just under $90.00 due, but was threatening disconnection because of a “past due” balance of $180.00. Money is tight at a small, volunteer-run organization like ours and billing mishaps like this can lead to not only headaches, but severe financial distress. I cannot risk that.
I have been trapped with your company, and your company appears to know it. My neighborhood is wired for Fiber Optic, but is not connected to the hub or lit yet. I am a half mile too far south to get DSL in my neighborhood. I have no choice but to deal with your company and it has completely soured me on anything and everything having to do with you.
The final straw came last month with the announcement that your company is co-sponsoring the launch of “RightNet,” yet another right-wing propaganda network. I do not want any of my money to go toward funding projects like this, and will be taking steps to remedy that. Within the next month I intend to install an aerial antenna to retrieve my digital television free over-the-air once again. I will be ending my television service at that time. As soon as the fiber is connected to our neighborhood, I will follow that with the disconnection of my alleged “high speed” internet service as well.
So, I hope you will understand why I cannot accept your offer to move our telephone service to Comcast. We rely on our telephones – indeed, most of our business is done over it – and cannot put our trust in such an unreliable company.
I ask that you please cease these mailings to us immediately. No further contact is desired between us and Comcast.
Sincerely,
Paul L. Sungenis
Vice President of Finance








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